HELP CENTRE

Before reaching out, take a moment to browse our FAQs — they might already have the answer you're looking for.

If you still need help, feel free to email us at support@fursentials.co.uk. We’re here to help!

📦 Shipping & Delivery

When will my order arrive?
Our products ship directly from international warehouses in China.

- Processing time: 2–3 business days
- Shipping time: 7 business days after dispatch

⏰ During peak times, such as holidays (especially Christmas), dispatch may take a little longer.

Make sure to check your spam/junk folder for your dispatch email. Still can’t find it? Just email us at support@fursentials.co.uk for real-time updates.

💥 Damaged Goods

We do our best to pack every order securely, but sometimes couriers drop the ball.

If your item arrives damaged, take a few clear photos and email them to support@fursentials.co.uk — we’ll make it right.

🛑 Order Changes & Cancellations

Changed your mind?
No problem — you can cancel or amend your order within 24 hours of purchase.

If your order has already been dispatched, you’ll need to wait for it to arrive, then request a return for a full refund.

⏳ Where’s My Order?

Still waiting? Don’t stress!

Please allow 14 days from dispatch before reaching out.
If it still hasn’t arrived after that, just email us — we’ll either resend your order or issue a full refund. Your choice.

📬 Address Mistakes

Typed the wrong address?

Contact us within 24 hours and we’ll fix it before it ships.
If the order has already been dispatched, we sadly won’t be able to make any changes.

📧 Missing Confirmation or Tracking Info?

Didn’t get a confirmation email?

- Check your spam/junk folder
- Still nothing? Email us and we’ll resend it

No tracking number?

- Look in your dispatch email
- If it’s missing, reach out to support@fursentials.co.uk

Note: Tracking information may take 1–3 days to update after dispatch.

💳 Payment & Shipping

Payment options:
We accept all major credit and debit cards, plus PayPal — all powered by secure Stripe checkout.

Card declined?
Don’t worry — just drop us a message and we’ll help you sort it out.

Shipping costs?
Great news — we offer FREE INSURED SHIPPING on all orders!